Refund policy
Version of October 1, 2026
You can request a refund within 7 days of payment. Subscriptions do not renew automatically: you make every payment yourself.
When we refund in full
- access was not granted through our fault within 48 hours of payment, and support could not resolve the issue;
- you paid for the same product twice or the payment was made by mistake;
- “UpDown Strategy” intensive: you cancelled before the first lesson.
When there is no refund
- access to the indicator, channel or plan has already been granted, including for unused subscription days;
- the intensive has already started;
- access was revoked for breaking the terms (sharing access, reselling signals);
- trading losses — UpDown materials do not guarantee profit.
How to request a refund
Within 7 days of payment, message @Agent_X_support on Telegram or email support@updown.team. Include your account email, the transaction ID and the reason.
How we refund
In USDT to the same address and network the payment came from, minus the network fee. Within 14 days of approval. Access to the product is closed after the refund.
Questions about this document
Contact support: @Agent_X_support on Telegram or support@updown.team.